Introduction
Ragixy, Inc. ("Ragixy", "we", "us") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services at ragixy.com.
Information we collect
We collect information you provide directly (account registration, contact forms, uploaded documents), automatically (usage data, device information, cookies), and from third-party integrations you connect (Notion, Google Drive, etc.).
How we use your information
- Provide, maintain, and improve our services
- Process queries against your knowledge base
- Send service-related communications
- Analyze usage patterns to improve product quality
- Comply with legal obligations
Data training policy
We do not use your documents, queries, or any customer content to train, fine-tune, or improve AI models — whether ours or third parties'. Your data is used exclusively to provide services to your account.
Data sharing
We do not sell your personal information. We share data only with service providers who assist in operating our platform (hosting, analytics), when required by law, or with your explicit consent.
Data retention
We retain your data for as long as your account is active. Upon account deletion, all associated data is permanently removed within 30 days.
Your rights
Depending on your jurisdiction, you may have rights to access, correct, delete, or export your personal data. Contact us at privacy@ragixy.com to exercise these rights.
International transfers
Data may be processed in the United States and other countries. We use appropriate safeguards for international data transfers, including Standard Contractual Clauses.
Contact
Questions about this policy? Email privacy@ragixy.com.